Administrative/Accounting
How long does it take the InterNIC to complete domain registration? Let us know if you do not receive notification that a domain name has been either registered or transferred within two weeks. In the meantime, refer all concerns to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 2 or you may write them at hostmaster@rs.internic.net. Be sure to reference your NIC ticket number when contacting either Datex.net or the InterNIC. Whom shall I contact regarding Netsol billing? Questions regarding Network Solutions/InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 1 or you may email them at hostmaster@rs.internic.net . Customers wishing to make payment by credit card may call either (888)771-3000 or (402)496-9788 (outside the U.S.). The InterNIC has now accepts First Virtual as a payment option for the registration of domain names. To make FV payment: http://rs.internic.net/cgi-bin/fv/payment First Virtual info: http://rs.internic.net/fv With the tracking number and domain name, a payment can be made with or without a VirtualPIN. If you do not have a VirtualPIN, the process will create one for you. Can multiple domain names point to the same HTML files? Yes, Datex customers may order additional domain names for their accounts. You must have an active domain web hosting account of Copper or higher in order to set up the additional domain names. We can handle the registration or transfer of U.S. domain names on your behalf. A one-time $30 setup fee and a $15 monthly fee applies for each additional domain name. Please email sales@datex.net to request additional domain names or to learn more about this service. In order to change your domain name, you need to submit an order for the new domain via our online order form. Be sure to reference the domain name you wish to replace in the comments section. Please note that we must set up a new account to serve a different domain name. We can prorate the new account based on the unused portion of monthly rates collected in advance from the old account. However, another set up fee will be required and you will need to reupload files to the new account once activated. Please note that the InterNIC will require a registration fee for the new domain as well. How do I change account billing frequency and mode of payment? An email will be sent to you about 20-30 days prior to your next billing date at which time you can request a different mode of payment. We accept all major credit cards or payment by check and money order. How do I update account contact information? You can change your billing address and email address by sending an email to support@datex.net. We suggest that domain users update their domain registry database as well since email is their preferred mode of communication. Can I change my userid and password? The userid is derived from the first six characters of your domain name and and cannot be changed. However, you can change your password by emailing support@datex.net. Valid passwords consist of no more than eight alphabetic and/or numeric characters. How do I update my payment information? Please email to accounting@datex.net, or use our online form. How do I get copies of my invoices? If in the future you would like to receive a hard copy of your renewal invoices in addition to the renewal email invoice, please send an email to our accounting department (accounting@datex.net) and they will take care of this. What is your renewal procedure? Shortly before your renewal date, you will receive a Renewal Invoice email indicating that the account renewal is coming up. This allows you the time to make any changes to your account information. If no notice of change is received, Datex.net will charge the card on file in the amount specified in the notice. What will it cost to upgrade/downgrade my account? If you decide to upgrade your account, you are not responsible for paying a new set up fee. If you downgrade your account to a different hosting plan, a new setup fee will be required. However, we will apply any unused monthly service fees to the new pro-rated charges. Your renewal date will always stay the same. Please select the plan that you would like and send an email to accounting@datex.net with that information. |
